[rt-users] __active__ including stalled tickets?

[Matt Zagrabelny]

...and I see that Shawn has answered, too. Here is what I had to say:

"stalled" is an active status. I know the word feels "inactive", but
according to the default lifecycle, it is active.

https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034

On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <ahall at autodist.com> wrote:
>
>
> On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
>>
>> __Active__ is case sensitive, I believe.
>
>  I should have said that I tried capital and lowercase A in my searches,
> along with making the word all caps. I keep getting the same result.
>
>>
>> -m
>>
>> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ahall at autodist.com> wrote:
>> > Hey all,
>> > I just did a search:
>> > Priority > 9 and Status = '__active__'
>> > Five of the resulting tickets are stalled, but I thought __active__
>> > ignored
>> > stalled tickets. Any idea why they're appearing? Did I miss a setting or
>> > something, or is this intended behavior? Thanks.
>> > --
>> > Alex Hall
>> > Automatic Distributors, IT department
>> > ahall at autodist.com
>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com