[rt-users] __active__ including stalled tickets?

[Alex Hall]

On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> __Active__ is case sensitive, I believe.
>
 I should have said that I tried capital and lowercase A in my searches,
along with making the word all caps. I keep getting the same result.


> -m
>
> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ahall at autodist.com> wrote:
> > Hey all,
> > I just did a search:
> > Priority > 9 and Status = '__active__'
> > Five of the resulting tickets are stalled, but I thought __active__
> ignored
> > stalled tickets. Any idea why they're appearing? Did I miss a setting or
> > something, or is this intended behavior? Thanks.
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall at autodist.com
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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