[rt-users] __active__ including stalled tickets?

[Jeff Voskamp]

On 05/01/17 11:12 AM, Matt Zagrabelny wrote:
> ...and I see that Shawn has answered, too. Here is what I had to say:
>
> "stalled" is an active status. I know the word feels "inactive", but
> according to the default lifecycle, it is active.
>
> https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034
An active status is one where you expect it to change: new, open, stalled.
An in-active status is one where you don't, i.e. a "final resting 
state": rejected, resolved, deleted.

Jeff