[rt-users] __active__ including stalled tickets?

Shawn M Moore shawn at bestpractical.com
Thu Jan 5 11:10:59 EST 2017


> On Jan 5, 2017, at 10:56, Alex Hall <ahall at autodist.com> wrote:
> 
> Hey all,

Hi Alex,

> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored stalled tickets. Any idea why they're appearing? Did I miss a setting or something, or is this intended behavior? Thanks.

In RT's default lifecycle, stalled is an active status, because it indicates there is more work to be done before the ticket can be resolved.

> -- 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com <mailto:ahall at autodist.com>

Best,
Shawn
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