[rt-users] Not able to create external users with external auth

Claude EDUMA claudeduma at gmail.com
Wed Jan 11 05:52:54 EST 2017


Hi Aniket,

You must configure "queue everyone privilege" to permit them to create
ticket.

Thank you.

2017-01-11 11:47 GMT+01:00 aniket tripathy <aniket.tripathy at gmail.com>:

> hello,
>
> We are using RT 4.4 and using the external authentication mechanism from a
> remote DB to authenticate the user. To enable others to create ticket we
> have enabled *AutoCreateNonExternalUsers*. But any mails from outside
> gets the response.
>
> *"You do not have permission to communicate with RT".*
>
>  Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } );
>  Set($AutoCreateNonExternalUsers, 1);
>  Set( $ExternalAuthPriority, ["My_SSO_Cookie"] );
>  Set( $ExternalInfoPriority, ["My_MySQL"] );
>  Set($AutoCreateNonExternalUsers, 1);
>
> At the queue level, I have given everyone the right to  create and reply
> to tickets.
>
> The logs are like:
>
> [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo
> INFO CHECK FAILED Key: rtUserName Value: <MyMailId> No User Found in
> External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:
> 400)
> [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo
> INFO CHECK FAILED Key: emailId Value: <MyMailId> No User Found in External
> Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400)
> [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::User::
> CanonicalizeUserInfoFromExternalAuth returning Comments: Autocreated on
> ticket submission, Disabled: , EmailAddress: , Name: , Privileged: ,
> RealName:  (/opt/rt4/sbin/../lib/RT/User.pm:812)
> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
> $email in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm
> line 680. (/opt/rt4/sbin/../lib/RT/User.pm:680)
> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
> $args{"Name"} in concatenation (.) or string at
> /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User.
> pm:143)
> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
> $args{"EmailAddress"} in concatenation (.) or string at
> /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User.
> pm:143)
> [11230] [Wed Jan 11 16:07:13 2017] [critical]: Failed to create user
> <MyMailId>: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/User.
> pm:546)
> [11230] [Wed Jan 11 16:07:13 2017] [crit]: Permission Denied: You do not
> have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/
> Interface/Email.pm:697)
>
>
> Am I missing any configuration at my end?
>
> Thanks.
>
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