[rt-users] Not able to create external users with external auth

[aniket tripathy]

hello,

We are using RT 4.4 and using the external authentication mechanism from a
remote DB to authenticate the user. To enable others to create ticket we
have enabled *AutoCreateNonExternalUsers*. But any mails from outside gets
the response.

*"You do not have permission to communicate with RT".*

 Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } );
 Set($AutoCreateNonExternalUsers, 1);
 Set( $ExternalAuthPriority, ["My_SSO_Cookie"] );
 Set( $ExternalInfoPriority, ["My_MySQL"] );
 Set($AutoCreateNonExternalUsers, 1);

At the queue level, I have given everyone the right to  create and reply to
tickets.

The logs are like:

[11230] [Wed Jan 11 16:07:08 2017] [info]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key:
rtUserName Value: <MyMailId> No User Found in External Database!
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400)
[11230] [Wed Jan 11 16:07:08 2017] [info]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key:
emailId Value: <MyMailId> No User Found in External Database!
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400)
[11230] [Wed Jan 11 16:07:08 2017] [info]:
RT::User::CanonicalizeUserInfoFromExternalAuth returning Comments:
Autocreated on ticket submission, Disabled: , EmailAddress: , Name: ,
Privileged: , RealName:  (/opt/rt4/sbin/../lib/RT/User.pm:812)
[11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
$email in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm
line 680. (/opt/rt4/sbin/../lib/RT/User.pm:680)
[11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
$args{"Name"} in concatenation (.) or string at
/opt/rt4/sbin/../lib/RT/User.pm line 143.
(/opt/rt4/sbin/../lib/RT/User.pm:143)
[11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value
$args{"EmailAddress"} in concatenation (.) or string at
/opt/rt4/sbin/../lib/RT/User.pm line 143.
(/opt/rt4/sbin/../lib/RT/User.pm:143)
[11230] [Wed Jan 11 16:07:13 2017] [critical]: Failed to create user
<MyMailId>: Must specify 'Name' attribute
(/opt/rt4/sbin/../lib/RT/User.pm:546)
[11230] [Wed Jan 11 16:07:13 2017] [crit]: Permission Denied: You do not
have permission to communicate with RT
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:697)


Am I missing any configuration at my end?

Thanks.
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