[rt-users] When replying to a new ticket a new ticket get created

Martin Petersson martin at uanet.se
Sat Jan 14 17:10:22 EST 2017


Hello,

Somehow i get the auto reply ticket that the customer receive.
And then when i reply to the ticket it creates a new ticket, whats wrong?

I have Ubuntu latest OS and RT 4.4.1




Martin Petersson
IT-Konsult

+46 (0)522 980 28, martin at uanet.se<mailto:martin at uanet.se>, www.uanet.se<http://www.uanet.se/>
Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095

[cid:A93F8E95-F3FC-464A-AF04-402618F91147 at uanet.local]
<http://www.uanet.se/>
<http://www.uanet.se/>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20170114/3c7b61d7/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: logo-uanet-email.jpg
Type: image/jpeg
Size: 4419 bytes
Desc: logo-uanet-email.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20170114/3c7b61d7/attachment.jpg>


More information about the rt-users mailing list