[rt-users] When replying to a new ticket a new ticket get created

[Martin Petersson]

Hello,

Somehow i get the auto reply ticket that the customer receive.
And then when i reply to the ticket it creates a new ticket, whats wrong?

I have Ubuntu latest OS and RT 4.4.1




Martin Petersson
IT-Konsult

+46 (0)522 980 28, martin at uanet.se<mailto:martin at uanet.se>, www.uanet.se<http://www.uanet.se/>
Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095

[cid:A93F8E95-F3FC-464A-AF04-402618F91147 at uanet.local]
<http://www.uanet.se/>
<http://www.uanet.se/>

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