[rt-users] When replying to a new ticket a new ticket get created

[Alex Hall]

My first thought is that you've modified your $EmailSubjectTagRegex
setting. If you have, there may be a mistake in that which is causing a
problem. If you have changed it, can you give us its current value? Or
disable the change and see if replies start working correctly, then debug
the regexp?

On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <martin at uanet.se> wrote:

> Hello,
>
> Somehow i get the auto reply ticket that the customer receive.
> And then when i reply to the ticket it creates a new ticket, whats wrong?
>
> I have Ubuntu latest OS and RT 4.4.1
>
>
>
>
> *Martin Petersson*
> *IT-Konsult*
>
> *+46 (0)522 980 28*, martin at uanet.se, www.uanet.se
> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095
>
>
> <http://www.uanet.se/>
> <http://www.uanet.se/>
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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