[rt-users] RT Bounces

Fri Jan 20 00:15:36 EST 2017

Dunno if this helps or not, but maybe the bounce is due to it detecting a loop?

[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxAqC_EB9LBQDLzgts+Hw at mail.gmail.com <mailto:kxAqC_EB9LBQDLzgts%2BHw at mail.gmail.com> >
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)

Try and take a look at /opt/rt4/lib/RT/Interface/Email.pm around the line numbers reported.

Not suggesting you change anything, looking might give you a few clues…

You didn’t specify a version – this is what I see in 4.2.12.

<snip>

    #if it's from a postmaster or mailer daemon, it's likely a bounce.

    #TODO: better algorithms needed here - there is no standards for

    #bounces, so it's very difficult to separate them from anything

    #else.  At the other hand, the Return-To address is only ment to be

    #used as an error channel, we might want to put up a separate

    #Return-To address which is treated differently.

    #TODO: search through the whole email and find the right Ticket ID.

<snip>

<snip>

Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc.

Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message",

"This message appears to be a loop (boolean)" );

<snip>

<snip>

    # send mail to the sender

    if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {

        $SquelchReplies = 1;

        $ErrorsTo       = $owner_mail;

    }

    # Warn someone if it's a loop, before we drop it on the ground

    if ($IsALoop) {

        $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from itself.");

        #Should we mail it to RTOwner?

        if ( RT->Config->Get('LoopsToRTOwner') ) {

            MailError(

                To          => $owner_mail,

               Subject     => "RT Bounce: ".$args{'Subject'},

                Explanation => "RT thinks this message may be a bounce",

                MIMEObj     => $args{Message}

            );

        }

        #Do we actually want to store it?

        return ( 0, $ErrorsTo, "Message Bounced", $IsALoop )

            unless RT->Config->Get('StoreLoops');

    }

<snip>

Anyway, just a thought.

If it is a bounce loop, might be related to SSL/certificates?

Regards,

Brett

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jayson Antillon
Sent: Friday, 20 January 2017 3:34 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT Bounces

Hello,

I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically.  I have not modified any scrips from default.  Have one queue that is in use "Incident Reports', with the addresses incident at rt.mydomain.com <mailto:incident at rt.mydomain.com>  and incident-comments at rt.mydomain.com <mailto:incident-comments at rt.mydomain.com>  configured in /etc/aliases, any response to the autogenerated emails or new emails to sent to incident at rt.mydomains.com <mailto:incident at rt.mydomains.com>  are showing bounces.

I will include as much information as I have seen asked for in other  posts.

/etc/aliases

<snip>
# See man 5 aliases for format
incident:         "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com"
incident-comments:         "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports'  --no-verify-ssl --action comment  --url https://rt.mydomain.com"

Bounce message:

<snip>

>From MAILER-DAEMON  Thu Jan 19 22:11:35 2017
Return-Path: <>
X-Original-To: jayson
Delivered-To: jayson at rt.mydomain.com <mailto:jayson at rt.mydomain.com> 
Received: by rt.mydomain.com <http://rt.mydomain.com>  (Postfix, from userid 33)
        id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST)
Content-Type: multipart/mixed; boundary="----------=_1484885495-18000-19"
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.508 (Entity 5.508)
To: jayson at rt.mydomain.com <mailto:jayson at rt.mydomain.com> 
Precedence: bulk
Subject: RT Bounce:
From: incident at rt.mydomain.com <mailto:incident at rt.mydomain.com> 
Date: Thu, 19 Jan 2017 22:11:35 -0600
Message-Id: <20170120041135.AEF0A140AB8 at rt.mydomain.com <mailto:20170120041135.AEF0A140AB8 at rt.mydomain.com> >

This is a multi-part message in MIME format...

------------=_1484885495-18000-19
Content-Type: text/plain; charset="UTF-8"
Content-Disposition: inline
Content-Transfer-Encoding: binary

RT thinks this message may be a bounce

------------=_1484885495-18000-19--

</snip>

mail log from rt server 

Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180]
Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client=mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180]
Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD: message-id=<CAM32JiToL_cmdW72=D-_PPu_zfHR7UbcNCvF8NEt=bKkYm8WqQ at mail.gmail.com <mailto:bKkYm8WqQ at mail.gmail.com> >
Jan 19 22:21:26 rt postfix/qmgr[13852]: 05F14140AAD: from=<jayson at private.com <mailto:jayson at private.com> >, size=2522, nrcpt=1 (queue active)
Jan 19 22:21:26 rt postfix/smtpd[18877]: disconnect from mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180]
Jan 19 22:21:26 rt postfix/local[18882]: 05F14140AAD: to=<incident at rt.mydomain.com <mailto:incident at rt.mydomain.com> >, relay=local, delay=0.93, delays=0.56/0.02/0/0.35, dsn=2.0.0, status=sent (delivered to command: /opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com

</snip>

RT Mail gate test from commandline:

root at rt:/opt/rt4/etc# cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue 'Incident Reports' --url http://rt.mydomain.com
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/CWFzDoGg58/O86pl2Sf7i'
/opt/rt4/bin/rt-mailgate: connecting to http://rt.mydomain.com/REST/1.0/NoAuth/mail-gateway
not ok - Message is a bounce

</snip>

RT_SiteConfig.pm:

use utf8;
Plugin('RT::IR');
Plugin('RT::Extension::ResetPassword');
Set( $rtname, 'mydomain.com <http://mydomain.com> ');
Set( $Organization, 'rt.mydomain.com <http://rt.mydsomain.com> ');
Set( $Timezone, 'US/Central');
Set( $WebDomain, 'rt.mydomain.com <http://rt.reyesautomotive.com> ');
Set( $WebPort, 443);
Set( $WebPath, '');
Set($CorrespondAddress, 'incident at rt.mydomain.com <mailto:incident at rt.reyesautomotive.com> ');
Set($CommentAddress, 'incident-comments at rt.mydomain.com <mailto:incident-comments at rt.reyesautomotive.com> ');
Set($LogToFile,      'debug');
Set($LogToFileNamed, "rt.log");    #log to rt.log
Set($LogDir,    '/opt/rt4/var/log');
#Set($RTAddressRegexp,qr{^(?:incident(?:-comment|-comments|)\@rt\.mydomain\.com)$}i);
Set($OwnerEmail, 'jayson');
Set($LoopsToRTOwner, 1);
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them:
#     Plugin( "RT::Authen::ExternalAuth" );

rt.log

[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxAqC_EB9LBQDLzgts+Hw at mail.gmail.com <mailto:kxAqC_EB9LBQDLzgts%2BHw at mail.gmail.com> >
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)
[18000] [Fri Jan 20 04:29:36 2017] [crit]: RT Bounce: Test: RT thinks this message may be a bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:698)

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