[rt-users] How to delete Ticket

Landon Stewart lstewart at internap.com
Wed Jan 25 16:24:33 EST 2017

How are you delivering mail to rt-mailgate?

On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy at prg.com<mailto:jsheehy at prg.com>> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system.  What is the process for permanently removing a ticket or series of tickets.  We have a Postgres db....

Jonathan Sheehy
Exchange Administrator

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy at prg.com<mailto:jsheehy at prg.com>

Landon Stewart
Lead Analyst - Abuse and Security Management
📧 lstewart at internap.com<mailto:lstewart at internap.com>
🌍 www.internap.com<http://www.internap.com>

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