[rt-users] How to delete Ticket

[Landon Stewart]

Oh, also.  To remove a ticket properly (do not attempt to edit the database) you use rt-shredder.

Example:
rt-shredder --plugin 'Tickets=query,id = <ticketid>'

There's also a web UI within RT:
https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI

On Jan 25, 2017, at 1:24 PM, Landon Stewart <lstewart at internap.com<mailto:lstewart at internap.com>> wrote:

How are you delivering mail to rt-mailgate?

On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy at prg.com<mailto:jsheehy at prg.com>> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system.  What is the process for permanently removing a ticket or series of tickets.  We have a Postgres db....

Jonathan Sheehy
Exchange Administrator
________________________________

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy at prg.com<mailto:jsheehy at prg.com>
www.prg.com<http://www.prg.com/>

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstewart at internap.com<mailto:lstewart at internap.com>
🌍 www.internap.com<http://www.internap.com/>


--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstewart at internap.com<mailto:lstewart at internap.com>
🌍 www.internap.com<http://www.internap.com>

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