[rt-users] Assets RT 4.4.0

[Dunbar, Brian]

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a domain account

So as an example my account is smithjohn and my email is john.smith at company.com<mailto:john.smith at company.com>
When I add the record it picks by account name smithjohn
When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset.
I can search on other fields but I would like to search by owner.



Any ideas?

Thanks


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20170126/e29f9049/attachment.htm>