[rt-users] Changing default format of ticket list in queue?

[Marcos Orallo]

Hi Alex,

I didn't check it in depth, but you may be interested in customizing this
Element using the "local" folder.
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue

Also, for the links in the QueueList portlet in the dashboards, there is a
callback to define the link:
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Elements/QueueSummaryByLifecycle#L106

I hope it helps!

Marcos.


2017-01-30 18:51 GMT+01:00 Alex Hall <ahall at autodist.com>:

> Sorry I wasn't clear. I'm talking about the results when you view all
> tickets for a certain queue. For instance, open a ticket in the Customer
> Service queue, and somewhere on that page is the queue name as a link.
> Clicking that link takes you to a page listing all active tickets in that
> queue. That list of tickets is what I want to modify.
>
> I didn't realize until just now that the list is simply an automatic
> search. I don't know how to modify the results page for this search without
> changing the results for *any* search. At least I have a place to start
> now. I was thinking that queues had special pages listing their active
> tickets, so I was looking for that template.
>
> On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny <mzagrabe at d.umn.edu>
> wrote:
>
>> Hi Alex,
>>
>> On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall <ahall at autodist.com> wrote:
>> > Hi all,
>> > Where would I go to change the default format for the list of tickets
>> shown
>> > when you click a queue name?
>>
>> I presume you are talking about the Queue List?
>>
>>  Can this be done on a queue-by-queue basis, or
>> > only as a modification to some template in share/html?
>>
>> I don't think there is anything out of the box that will do what you
>> want. That being said, we use a callback to tweak the output for just
>> a single queue.
>>
>> Note: the path may be different for the callback file location due to
>> us running 4.2.
>>
>> # cat /opt/rt4/local/plugins/RT-Site-UMN-Duluth-QueueListTweaks/
>> html/Callbacks/RT-Site-UMN-Duluth-QueueListTweaks/
>> Elements/QueueSummaryByLifecycle/LinkBuilders
>> <%INIT>
>> my $umd_link_all = sub {
>>     my ($queue, $all_statuses) = @_;
>>     my @escaped = @{$all_statuses};
>>
>>     # People want to see resolved tickets in the calendar view
>>     # of their QueueList - that is, for the Computer Management (CM)
>> queue.
>>     # Aside from this "if" statement, this sub routine was lifted from
>>     # upstream's version.
>>     if ($queue->{Name} eq 'CM') {
>>         push @escaped, 'resolved';
>>     }
>>
>>     s{(['\\])}{\\$1}g for @escaped; #'# help out the syntax highlighting
>>
>>     my $search = ${$build_search_link}->(
>>         $queue->{Name},
>>         "(".join(" OR ", map "Status = '$_'", @escaped).")",
>>     );
>>
>>     if ($queue->{Name} eq 'CM') {
>>         my @fields = map
>>             { "'<small>__${_}__</small>'" }
>>             (
>>                 'Created',
>>                 'Due',
>>                 'Resolved',
>>                 'Started',
>>                 'Starts',
>>                 'LastUpdated',
>>             )
>>         ;
>>
>>         my $format = $m->interp->apply_escapes(
>>             join(',', @fields),
>>             'u',
>>         );
>>         $search .= '&Format='.$format;
>>     }
>>
>>     return $search;
>> };
>>
>> ${$link_all} = $umd_link_all;
>> </%INIT>
>> <%ARGS>
>> $build_search_link
>> $link_all
>> $link_status
>> </%ARGS>
>>
>> Enjoy,
>>
>> -m
>>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>
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