No subject

1) Reply to user, modifiyng default subject
2) Mail arrived scrambled


Second ticket :

1) Ticket created via mail with accented caracters in subject
2) Subject appears correctly in autoreply and in top of display page, =
but is scrambled in the ticket text area in Display.html
3) Sent reply to user, modifing subject
4) TICKET ARRIVES OK!, answer's subject is ok in Display.html




To conclude :=20

The problem appears only if the initial subject is not accented, and =
thus probably flagged as "ISO" somewhere. Adding accents later on can =
only be done by modifying the ticket subject, but can not be not in each =
answer individually.

Another problem appeared : When creating the ticket, the subject in the =
first transaction is displayed incorrectly if it contains accented =
caracters.

Hope this helps.


Blaise

-----Message d'origine-----
De : Jesse Vincent [mailto:jesse at bestpractical.com]
Envoy=E9 : samedi 5 juillet 2003 23:07
=C0 : Dirk Pape
Cc : rt-users at lists.fsck.com
Objet : Re: [rt-users] another int. character bug (3.0.4pre1) in
Ticket/Update.html





On Sat, Jul 05, 2003 at 10:48:39PM +0200, Dirk Pape wrote:
> if using Ticket/Update.html to change the subject of a message send to =

> customer, the subject is not converted correctly. Umlauts in the =
subject=20
> are garbled in the mail and in the ticket transactions display.

I'm using 3.0.4RC1, with mod_perl1, mysql 4.0.13 and perl 5.8.0 and
can't replicate this. Anyone else?

>=20
> Dirk.
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>=20
> Have you read the FAQ? The RT FAQ Manager lives at =
http://fsck.com/rtfm
>=20

--=20
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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