No subject

Another question:

For emails sent to a queue called "helpdesk"  I would need to create an helpdesk account and leave rt3 account for queue "general" right?

Jonathan Chen

-----Original Message-----
From: seph [mailto:seph at directionless.org] 
Sent: Saturday, August 16, 2003 6:44 AM
To: JChen at paymentone.com
Cc: rt-users at lists.fsck.com
Subject: Re: RT-Mailgate not in service?

> The original message was received at Fri, 15 Aug 2003 23:34:22 -0700 from [172.16.1.24] ----- The following addresses had permanent fatal errors ----- "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://172.16.1.222/" (reason: Service unavailable) (expanded from: ) ----- Transcript of session follows ----- smrsh: "rt-mailgate" not available for sendmail programs (stat failed) 554 5.0.0 Service unavailable

"smrsh: "rt-mailgate" not available for sendmail programs (stat failed)"

sounds like a pretty clear sendmail/smrsh error to me.

> Any ideas?  I've tried to go through archive and have not found an
> answer that is 100% similar to mine and tried the ones similar and
> it did not work.

I'm fairly sure this has been covered on this list, as well as being
in the sendmail docs.

seph