[Rtir] RTIR install failed!

Jesse Vincent jesse at bestpractical.com
Fri Aug 8 14:19:44 EDT 2003

On Fri, Aug 08, 2003 at 07:29:15AM +1000, Greg Kuhnert wrote:
> We are still live on a 2.x box .... And we have a separate development
> host for 3.xx .... The weird thing is, that Vanila RT works fine in our
> testing so far.
> Our 3.04 instance was created by:
> 1. Keep a 3.04 empty database ready. We did this because of the
> different 2.x upgrade versions out there. The blank structure looks
> OK...
> 2. Run the import tool. Each time a new upgrade procedure was produced,
> we re-imported and continued testing the application.
> Any more ideas? :-)

Yes. Please try running RTIR on a _Clean_ RT 3.0 installation. Please
don't import your old RT2 before installing RTIR.

> Greg.
> P.S. There are some errors we are seeing in the test scripts for
> Business Hours and the whois modules ... I will document these problems
> another time, but I don't believe this is related to this issue.

Please do check and report these (to the authors' preferred bug tracking
system. in the case of Business-Hours, it's rt.cpan.org)

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