[Rtir] Custum Fields in Incident queue

[Peter Haag]

--On Dienstag, 4. November 2003 15:41 Uhr +0100 Ruediger Riediger 
<ruediger.riediger at sun.com> wrote:

> Hi RT-IR teams,
>
> we are currently evaluating RT-IR to fit our work flow management in
> place. To do so, we need to apply "Custom Fields" to some queues. While
> this worked well for "Incident Reports", I am not able to access the
> custom fields in the queue "Incidents". I can search for them, so I know
> they are there, but they are neither "Displayed" nor "Edit"able...
>
> How can I display/edit the custom fields of this queue?

Hmm - not yet tested with the incident Q.
>
> BTW: "Investigations" seem to have the same problem...

but it works in the Investigations Q, as in Incident Reports

    - Peter
>
> Best regards,
>
> 	Rüdiger Riediger
>
> --
> Dr. Ruediger Riediger                              Sun Microsystems GmbH
> NSG - SunCERT                                             Komturstr. 18a
> mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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--
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