[Rtir] Custum Fields in Incident queue

[Ruediger Riediger]

Hi RT-IR teams,

we are currently evaluating RT-IR to fit our work flow management in 
place. To do so, we need to apply "Custom Fields" to some queues. While 
this worked well for "Incident Reports", I am not able to access the 
custom fields in the queue "Incidents". I can search for them, so I know 
they are there, but they are neither "Displayed" nor "Edit"able...

How can I display/edit the custom fields of this queue?

BTW: "Investigations" seem to have the same problem...

Best regards,

	Rüdiger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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