[Rtir] Custum Fields in Incident queue

[Ruediger Riediger]

Hello Linda,

julien at bestpractical.com wrote:
>    we are currently evaluating RT-IR to fit our work flow management in
>    place. To do so, we need to apply "Custom Fields" to some queues. While
>    this worked well for "Incident Reports", I am not able to access the
>    custom fields in the queue "Incidents". I can search for them, so I know
>    they are there, but they are neither "Displayed" nor "Edit"able...
> 
>    How can I display/edit the custom fields of this queue?
> 
>    BTW: "Investigations" seem to have the same problem...
> 
> This sounds like a bug, and I'll look into getting it resolved for
> RTIR 1.0.1.

Thanks, will do!

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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