[Rtir] RTIR 1.0.1 installation Problem.

[John Green]

Jansen Robert wrote:

  > I'm having some other problems here too with 1.0.1RC1:
> 
> I've send the follwing to rtir-bugs at bestpractical.com:
> 
> FYI:
> 
> At 12:38 +0100 29-10-2003, Jansen Robert wrote:
> 
>> Mhhh,..... After some quick testing on a freash 1.0.1RC1 install:
>>
>> 1) got some errors during install: in the creating ACL section:
>>
>> foobar# make initdb
>> /usr/local/packages/rt3/sbin/rt-setup-database --datafile 
>> etc/initialdata --dba root --prompt-for-dba-password --action 
>> insert         In order to create a new database and grant RT access 
>> to that database,
>> this script needs to connect to your mysql instance on localhost as root.
>> Please specify that user's database password below. If the user has no 
>> database
>> password, just press return.
>>
>> Password: unix passed to setlogsock, but path not available at 
>> /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
>>
>> (known issue: ignore)
>>
>> Creating groups...391.done.
>> Creating ACL...[Wed Oct 29 11:04:35 2003] [crit]: 1 
>> (/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>> [Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id 
>> (/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>> Principal  not found..[Wed Oct 29 11:04:35 2003] [crit]: 1 
>> (/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>> [Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id
>>
>>
>> ..... snipped about 40 similar lines .....
>>
>>
>>
>> Principal  not found..[Wed Oct 29 11:04:36 2003] [crit]: 1 
>> (/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>> [Wed Oct 29 11:04:36 2003] [crit]: Can't load a principal for id 
>> (/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>> Principal  not found..done.
>> Creating queues...(Error: Queue already exists)0.(Error: Queue already 
>> exists)0.(Error: Queue already exists)0.(Error: Queue already 
>> exists)0.done.
>> Creating custom 
>> fields...50.51.52.53.54.55.56.57.58.59.60.61.62.63.64.done.
>> Creating templates...19.20.done.
>> Creating 
>> scrips...80.81.82.83.84.85.86.87.88.89.90.91.92.93.94.95.96.97.98.99.100.101.102.103.104.done.


You say a "fresh install"?  Are you sure you are not trying to initdb 
onto a database which has already been inititated with RTIR stuff?

 From what I can see there was only 1 two line change between 
initialdata from 1-0-0 to 1-0-1rc1 - to a scrip.  You are probably best 
of making this change manually from within the RT UI.

Worked fine here.

John
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