[Rtir] RTIR 1.0.1 installation Problem.

[Jansen Robert]

At 14:40 +0000 06-11-2003, John Green wrote:
>Jansen Robert wrote:
>
>  > I'm having some other problems here too with 1.0.1RC1:
>>
>>I've send the follwing to rtir-bugs at bestpractical.com:
>>
>>FYI:
>>
>>At 12:38 +0100 29-10-2003, Jansen Robert wrote:
>>
>>>Mhhh,..... After some quick testing on a freash 1.0.1RC1 install:
>>>
>>>1) got some errors during install: in the creating ACL section:
>>>
>>>foobar# make initdb
>>>/usr/local/packages/rt3/sbin/rt-setup-database --datafile 
>>>etc/initialdata --dba root --prompt-for-dba-password --action 
>>>insert         In order to create a new database and grant RT 
>>>access to that database,
>>>this script needs to connect to your mysql instance on localhost as root.
>>>Please specify that user's database password below. If the user 
>>>has no database
>>>password, just press return.
>>>
>>>Password: unix passed to setlogsock, but path not available at 
>>>/usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
>>>
>>>(known issue: ignore)
>>>
>>>Creating groups...391.done.
>>>Creating ACL...[Wed Oct 29 11:04:35 2003] [crit]: 1 
>>>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>>>[Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id 
>>>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>>>Principal  not found..[Wed Oct 29 11:04:35 2003] [crit]: 1 
>>>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>>>[Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id
>>>
>>>
>>>..... snipped about 40 similar lines .....
>>>
>>>
>>>
>>>Principal  not found..[Wed Oct 29 11:04:36 2003] [crit]: 1 
>>>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>>>[Wed Oct 29 11:04:36 2003] [crit]: Can't load a principal for id 
>>>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>>>Principal  not found..done.
>>>Creating queues...(Error: Queue already exists)0.(Error: Queue 
>>>already exists)0.(Error: Queue already exists)0.(Error: Queue 
>>>already exists)0.done.
>>>Creating custom fields...50.51.52.53.54.55.56.57.58.59.60.61.62.63.64.done.
>>>Creating templates...19.20.done.
>>>Creating 
>>>scrips...80.81.82.83.84.85.86.87.88.89.90.91.92.93.94.95.96.97.98.99.100.101.102.103.104.done.
>
>
>You say a "fresh install"?  Are you sure you are not trying to 
>initdb onto a database which has already been inititated with RTIR 
>stuff?
>
>From what I can see there was only 1 two line change between 
>initialdata from 1-0-0 to 1-0-1rc1 - to a scrip.  You are probably 
>best of making this change manually from within the RT UI.
>
>Worked fine here.
>
>John
>JANET-CERT
>
>
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Well,.... A RTIR 1.0.1RC1 install involves removing the old 1.0.0 tree.
That's somewhat "fresh" to me. But,... point taken,.. I already had 
the old 1.0.0 data in my database, yes.

I didn't figure that in this case an upgrade would do an "install 
1.0.1RC1 and only check the old data in the database for 
correctness",... so I did a make install.

My fault.,... just checked the scrips in the 4 RTIR queues, yep,... 
triple occurences.... OK, deleted these extra scrips.

But there is still another issue, see below:


>2) seems that incidents, incident reports and blocks from version 
>1.0.0 don't have their "state" set.
>
>In version 1.0.1RC1 they show in the incident view page as ( e.g. a 
>linked incident report) as "53: Testing RTIR 1 (<i>(no value)<i>)"
>
>Stealing or changing owner does not update these old incident's state.
>
>Via the Edit Incident page one can NOT edit their state. (feature request ??)
>
>Newly created incidents in 1.0.1RC1 have their state set correctly......
>
>..... Nope,..... their state changes to (no value) somewhere also.
>
>I can't seem to reproduce this for now, ...
>
>Hold on:  When viewing the incident queue in RT !!!! the incident 
>state is correct !!!!! but not in RTIR !!
>
>Hope this helps debugging
>
>P.S. please add me to the rtir-bugs list if such a seperate list exists. TIA
>
>Regards


TIA

Regards


-- 
--------------------------
Brussels University
Pleinlaan 2
Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)


email: rjansen at vub.ac.be
Tel:  +32-2-650.36.94
Secr: +32-2-650.37.38
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