[Rtir] RTIR 1.0.1 installation Problem.

[Jansen Robert]

>Dear all,
>
>According the README File I removed the old RTIR directory:
>
>2) Remove the old RTIR files:
>   rm -r /opt/rt3/local/html/RTIR
>
>RTIR installs perfectly well, but while working I got the following 
>error Message below. When reinstalling a link in the html directory:
>
>ln -s ../share/html/RTIR
>
>RTIR comes back to work. It this a bug, or do I have to change a 
>configuration somewhere?
>
>    - Peter
>
>
>error:  	could not find component for path '/RTIR/Elements/MakeClicky'
>context: 
>... 
>149: 	die "Cannot make alias without caller"
>150: 	unless defined $Exception::Class::Caller;
>151: 
>152: 	no strict 'refs';
>153: 	*{"$Exception::Class::Caller\::$alias"} = sub { $subclass->throw(@_) };
>154: 	}
>155: 
>156: 	eval $code;
>157: 
>... 
>code stack: 	/usr/share/perl5/Exception/Class.pm:153
>/usr/share/perl5/HTML/Mason/Request.pm:978
>/usr/share/request-tracker3/html/Callbacks/RTIR/Ticket/Elements/ShowMessage
>Headers/Default:2
>/usr/share/request-tracker3/html/Elements/Callback:58
>/usr/share/request-tracker3/html/Ticket/Elements/ShowMessageHeaders:28
>/usr/share/request-tracker3/html/Ticket/Elements/ShowTransaction:70
>/usr/share/request-tracker3/html/Ticket/Elements/ShowHistory:65
>/usr/share/request-tracker3/html/Ticket/Display.html:37
>/usr/share/request-tracker3/html/autohandler:163
>
>--
>_______ SWITCH - The Swiss Education and Research Network ______
>Peter Haag,  Security Engineer,  Member of SWITCH CERT
>PGP fingerprint: D9 31 D5 83 03 95 68 BA  FB 84 CA 94 AB FC 5D D7
>SWITCH,  Limmatquai 138,  CH-8001 Zurich,  Switzerland
>E-mail: peter.haag at switch.ch Web: http://www.switch.ch/
>
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Mhhhh,...... the full path looks funny to me. normally it should have 
the form: RT_ROOT ( where the "share" dir lives ) and 
.../share/html/Ticket/......
(e.g. /usr/local/packages/rt3/share/html/Ticket/... or similar)

did you edit the RT_ROOT in the RTIR Makefile correctly?






I'm having some other problems here too with 1.0.1RC1:

I've send the follwing to rtir-bugs at bestpractical.com:

FYI:

At 12:38 +0100 29-10-2003, Jansen Robert wrote:
>Mhhh,..... After some quick testing on a freash 1.0.1RC1 install:
>
>1) got some errors during install: in the creating ACL section:
>
>foobar# make initdb
>/usr/local/packages/rt3/sbin/rt-setup-database --datafile 
>etc/initialdata --dba root --prompt-for-dba-password --action 
>insert         
>In order to create a new database and grant RT access to that database,
>this script needs to connect to your mysql instance on localhost as root.
>Please specify that user's database password below. If the user has 
>no database
>password, just press return.
>
>Password: unix passed to setlogsock, but path not available at 
>/usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
>
>(known issue: ignore)
>
>Creating groups...391.done.
>Creating ACL...[Wed Oct 29 11:04:35 2003] [crit]: 1 
>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>[Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id 
>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>Principal  not found..[Wed Oct 29 11:04:35 2003] [crit]: 1 
>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>[Wed Oct 29 11:04:35 2003] [crit]: Can't load a principal for id
>
>
>..... snipped about 40 similar lines .....
>
>
>
>Principal  not found..[Wed Oct 29 11:04:36 2003] [crit]: 1 
>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:884)
>[Wed Oct 29 11:04:36 2003] [crit]: Can't load a principal for id 
>(/usr/local/packages/rt3/lib/RT/ACE_Overlay.pm:885)
>Principal  not found..done.
>Creating queues...(Error: Queue already exists)0.(Error: Queue 
>already exists)0.(Error: Queue already exists)0.(Error: Queue 
>already exists)0.done.
>Creating custom fields...50.51.52.53.54.55.56.57.58.59.60.61.62.63.64.done.
>Creating templates...19.20.done.
>Creating 
>scrips...80.81.82.83.84.85.86.87.88.89.90.91.92.93.94.95.96.97.98.99.100.101.102.103.104.done.
>
>2) seems that incidents, incident reports and blocks from version 
>1.0.0 don't have their "state" set.
>
>In version 1.0.1RC1 they show in the incident view page as ( e.g. a 
>linked incident report) as "53: Testing RTIR 1 (<i>(no value)<i>)"
>
>Stealing or changing owner does not update these old incident's state.
>
>Via the Edit Incident page one can NOT edit their state.
>
>Newly created incidents in 1.0.1RC1 have their state set correctly......
>
>..... Nope,..... their state changes to (no value) somewhere also.
>
>I can't seem to reproduce this for now, ...
>
>Hold on:  When viewing the incident queue in RT !!!! the incident 
>state is correct !!!!! but not in RTIR
>
>Hope this helps debugging
>
>P.S. please add me to the rtir-bugs list if such a seperate list exists. TIA
>
>Regards