[Rtir] Bug in Reporting of RTIR 1.0.6rc1

[Ruediger Riediger]

Missing function in /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummary

32c32
<         <td align=right> <% scalar %$outstanding %></td>
---
 >         <td align=right> <% scalar keys %$outstanding %></td>

and /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummaryText

26c26
< Outstanding Incident Reports;<% scalar %$outstanding %>
---
 > Outstanding Incident Reports;<% scalar keys %$outstanding %>


Did anyone notice that RT/RTIR does a very poor job to set the "Started" 
time? It should be set if the "Status" is changed from "new" to 
something else, but this does not work reliable. And if there is "only" 
a communication/comment added, or a link created, the "Status" is 
untouched, therefore the "Started" time not set.

Is there any custom code fixing this? I currently have a Scrip to cover 
the Comment/Communication part, but a this does not cover every aspect :-/

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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