[Rtir] Bug in Reporting of RTIR 1.0.6rc1

Ruediger Riediger ruediger.riediger at sun.com
Tue Dec 7 11:07:59 EST 2004

Missing function in /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummary

<         <td align=right> <% scalar %$outstanding %></td>
 >         <td align=right> <% scalar keys %$outstanding %></td>

and /opt/rt3/share/html/RTIR/Reporting/Elements/SLASummaryText

< Outstanding Incident Reports;<% scalar %$outstanding %>
 > Outstanding Incident Reports;<% scalar keys %$outstanding %>

Did anyone notice that RT/RTIR does a very poor job to set the "Started" 
time? It should be set if the "Status" is changed from "new" to 
something else, but this does not work reliable. And if there is "only" 
a communication/comment added, or a link created, the "Status" is 
untouched, therefore the "Started" time not set.

Is there any custom code fixing this? I currently have a Scrip to cover 
the Comment/Communication part, but a this does not cover every aspect :-/

Best regards,

	Ruediger Riediger

Dr. Ruediger Riediger                              Sun Microsystems GmbH
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