[Rtir] RTIR

[Spencer, Roger]

That's better.  I did try adding /rtir/ to RT's url but as it turns out, it
is case sensitive.  Is there supposed to be a link from the main RT page?

Also, is there any documentation for using this?  I'm playing around with
it, seems pretty useful, just can't get a handle on the logic flow yet.  I
think I've read everything on www.bestpractical.com site I could find.

Roger Spencer
RSpencer at evare.com

-----Original Message-----
From: Przemek Jaroszewski [mailto:przemek at cert.pl] 
Sent: Wednesday, February 25, 2004 8:42 AM
To: Spencer, Roger
Cc: rtir at lists.bestpractical.com
Subject: Re: [Rtir] RTIR

On Wed, 25 Feb 2004, Spencer, Roger wrote:

> Well, I installed the latest version into my existing RT installation.  It
> appears all I got was 4 new queues with no added functionality.  Is there
> somewhere I can look to see how it is supposed to be functioning?  Some
more
> documentation somewhere?

Provided you followed the installation instructions closely and added
proper people to the 'DutyTeam' group, start from:
http://your.site.goes.here/RTIR/index.html
Enjoy!

Best regards,
Przemek
-- 
"Delenda est Carthago"  /Cato Maior/         .d~^v
Przemyslaw Jaroszewski                       8    E  R  T
CERT Polska, http://www.cert.pl/             `b.a'POLSKA|
przemek at cert.pl; tel.+48 22 5231377; fax.: +48 22 5231399


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