[Rtir] Having multiple queues in RTIR?
MSWINKELS at UPC.NL
Wed Mar 10 10:22:36 EST 2004
I am new to this list. Currently i am implementing RTIR for a large
company in Europe with 11 different abusedesks. In RT I can define 11
abuse-queues, but in RTIR I only have the queues Blocks, Incidents,
Incident reports and Investigation. Is it possible to have f.e. multiple
Furthermore I was wondering if it's possible to have sub-queues, or
queries within a queue. So that I can create some sort of tree-structure
|- abusedesk NL
|- abusedesk AT
Anybody who could give me some advice on this one? Thanks in advance.
mswinkels at upc.nl
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