[Rtir] Having multiple queues in RTIR?

Jesse Vincent jesse at bestpractical.com
Wed Mar 10 12:05:22 EST 2004

On Mar 10, 2004, at 10:22 AM, Swinkels, Marcel wrote:

> Hello,
> I am new to this list. Currently i am implementing RTIR for a large
> company in Europe with 11 different abusedesks. In RT I can define 11
> abuse-queues, but in RTIR I only have the queues Blocks, Incidents,
> Incident reports and Investigation. Is it possible to have f.e. 
> multiple
> Incident-queues?
> Furthermore I was wondering if it's possible to have sub-queues, or
> queries within a queue. So that I can create some sort of 
> tree-structure
> within RTIR.
> Anybody who could give me some advice on this one? Thanks in advance.

Are you just looking for more categorization or do the different abuse 
desks need different access controls?
If you just need categorization, RT's custom fields may be an answer. 
If you need the access control, plain-vanilla RTIR may not be what you 
We designed RTIR for JANET CERT in a way that we hoped would be useful 
to a large number of incident response teams, but I know that it's not 
ideal for everyone.  If you're interested in more serious customization 
to make RTIR fit your needs, it's something that we at Best Practical 
would be happy to talk with you about.


> Regards,
> Marcel Swinkels
> chello abuse
> UPC Nederland
> mswinkels at upc.nl
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