[Rtir] issues with email correspondence

Rudolph Pereira rudolph at usyd.edu.au
Wed Oct 13 02:21:16 EDT 2004

On Tue, Oct 12, 2004 at 08:39:06PM -0400, Jesse Vincent wrote:
> > 
> > In the cases where RT knows about them (e.g they've corresponded on some
> > other issue before) everything works fine, but where they haven't (and
> > where we're having issues), RT refuses to create a new user and their
> > reply gets bounced.
> What about granting "Everyone" the right to ReplyToTicket"?
They already do (that's the default, as far as I can tell)
; I'd like to not give them that right (so that random
users can't add correspondence/comments to requests they have nothing to
do with) but also solve the problem of not bouncing legitimate updates
from non-correspondents

> > Thanks
> > 
> > [1] does anyone know if it is this likely to change soon? It seems like
> > useful functionality for plugins, particularly ::Filter's, to modify
> > the queue an issue is going to, etc (?)
> Have a look at RT 3.2.
I can't see any differences (at least in lib/RT/Interface/Email.pm and
the plugins) that would allow the above (i.e if user does not have
permission, push request into "general" queue). Can you be more specific
about where I should be looking?


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