[Rtir] issues with email correspondence

Jesse Vincent jesse at bestpractical.com
Tue Oct 12 20:39:06 EDT 2004

> In the cases where RT knows about them (e.g they've corresponded on some
> other issue before) everything works fine, but where they haven't (and
> where we're having issues), RT refuses to create a new user and their
> reply gets bounced.

What about granting "Everyone" the right to ReplyToTicket"?
> The best idea I've had so far is to remove the above replytoticket
> access, and recode bits of rt(ir) to send the issue to the general queue
> so a human can deal with it (i.e merge the issue with the right
> investigation/incident report) but it all seems like a lot of work (and
> also, it looks like mailplugins can't currently modify anything other
> than the mime object[1])
> Thanks
> [1] does anyone know if it is this likely to change soon? It seems like
> useful functionality for plugins, particularly ::Filter's, to modify
> the queue an issue is going to, etc (?)

Have a look at RT 3.2.


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