[Rtir] Announce RTIR 1.2 beta 2 (v 1.1.3)
jesse at bestpractical.com
Thu Oct 28 21:30:32 EDT 2004
On Thu, Oct 28, 2004 at 03:44:11AM -0400, Dowling, Brian wrote:
> Hey Jesse/Everyone,
> I have been looking into RTIR recently to evaluate it for use in a
> corporate security environment. I am curious if anyone may be using it
> for such that might have some mini-howto documentation about how they
> actually use this solution in their environment? The documentation on
> this module is somewhat scarce at this point, and I am really wondering
> how others use this. It may be overkill for the application I am thinking
> of, but I really like the idea of coordinating "incidents" together with
> all related blocked systems, automating some of the effort in blocking X
> many systems and reporting them to appropriate responders in batch, etc.
> It is just not clear to me how all this is designed to work out of the
> box, aside from creating a plethora of linked tickets. ;)
Youu've had a look at the PDF user guide?
> Just as an example, the docs don't even mention that you need to browse to /RTIR/ after installing this, as there does not appear to be any Tabs added by default to the main RT pages (fwiw, I added one of my own).
There sure should be a tab for RTIR. Did you stop and start apache?
> Also, in looking at the recent RT 3.2.2/RTIR 1.1.3 release I have some questions:
> > 2) Has there been any thought to adding context-sensitive online
> help to RT in general? This might go a long way to help improving
> self-documentation of the platform itself? (Yes I know most of it is
> fairly straightforward, but still, sometimes a hint about what particular
> fields are intended for, tips about email usage (-comments@ aliases that
> some people use, etc) would be nice things to document. Some of this
> would of course be site-specific, but if the framework was standardized...
It's something we've discussed in the past, but nothing that actual
customers have come to us looking for or anyone has come to us with
proposed patches for.
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