[Rtir] several problems + versions to use.

Linda L. Julien julien at bestpractical.com
Wed Sep 29 14:47:49 EDT 2004

Becz Tamas wrote:

> However, there's a new problem which I hope you have a solution for:
> when I comment or reply to a ticket, i got a message like:
>  Ticket 3: Type: Type changed from ticket to by root 
> if i reply to it, I am also told this:
>  Ticket 4: Status: Status changed from open to stalled by root
> which would make sense, but 

Actually, that's a bug.  I've fixed it, and you'll see the fix in RTIR 
1.1.3.  Details here: http://rt3.fsck.com/Ticket/Display.html?id=6149

> 1) it never was open. it was new, I did not take it. 
> 2) it did remain State:new

RTIR maintains the state of its tickets in its own State custom field. 
This is related to the core Status field, but isn't the same.

> and from that point search won't be able to find it, when i search for 
> "state contains new" packages (and there is no stalled in the drop-down
> menu). However i can find them by searching for requestor email address,
> or quick searching their id.)

The reason they don't show up in the search is because of the incorrect 
Type change.

> Other thing, when I comment, I still can't see AdminCC or CC fileds
> values (but the mails are sent). Is this supposed to be like this.

Are these AdminCCs and CCs for the ticket, or for the Queue?


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