[Rtir] several problems + versions to use.
Linda L. Julien
julien at bestpractical.com
Wed Sep 29 14:47:49 EDT 2004
Becz Tamas wrote:
> However, there's a new problem which I hope you have a solution for:
> when I comment or reply to a ticket, i got a message like:
> Ticket 3: Type: Type changed from ticket to by root
> if i reply to it, I am also told this:
> Ticket 4: Status: Status changed from open to stalled by root
> which would make sense, but
Actually, that's a bug. I've fixed it, and you'll see the fix in RTIR
1.1.3. Details here: http://rt3.fsck.com/Ticket/Display.html?id=6149
> 1) it never was open. it was new, I did not take it.
> 2) it did remain State:new
RTIR maintains the state of its tickets in its own State custom field.
This is related to the core Status field, but isn't the same.
> and from that point search won't be able to find it, when i search for
> "state contains new" packages (and there is no stalled in the drop-down
> menu). However i can find them by searching for requestor email address,
> or quick searching their id.)
The reason they don't show up in the search is because of the incorrect
> Other thing, when I comment, I still can't see AdminCC or CC fileds
> values (but the mails are sent). Is this supposed to be like this.
Are these AdminCCs and CCs for the ticket, or for the Queue?
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