[Rtir] RES: [rt-users] RE: Error after installation...

[Rodolfo de Moraes Reis]

Hello Carlos,

I'm sorry by this question, but where do I find RTIR 1.1.5?? In BestPractical's Home Page there isn't link for this version (http://www.bestpractical.com/rtir/download.html), just 1.0.0 until 1.0.5!

Thanks in advance.
Regards,
Rodolfo.

-----Mensagem original-----
De: Carlos Fuentes Bermejo [mailto:carlos.fuentes at rediris.es]
Enviada em: sexta-feira, 8 de julho de 2005 06:19
Para: Rodolfo de Moraes Reis
Cc: Garvey, Joshua C.; rtir at lists.bestpractical.com
Assunto: Re: [rt-users] RE: Error after installation...


Hello mate,

RT 3.4.2 doesn't work with RTIR 1.0.5, as you already know, if you
should use RTIR 1.1.5.

Cheers,
Carlos

El vie, 08-07-2005 a las 00:03 -0300, Rodolfo de Moraes Reis escribió:
> Really?! I can't change the RT version... it seems no sense... like walk against the RT evolution!! :)
> 
> Is there some RTIR version that works with RT 3.4.2?!
> 
> Thank's All!
> Regards,
> Rodolfo Reis.
> 
> 
> -----Original Message-----
> From:	Garvey, Joshua C. [mailto:JOSHUA.C.GARVEY at saic.com]
> Sent:	Thu 7/7/2005 6:51 PM
> To:	Rodolfo de Moraes Reis
> Cc:	
> Subject:	Re: [Rtir] Error after installation...
> I ran into this issue some months back. It seems that if you are going to
> use RTIR 1.0.5 (stable) you can not use RT 3.4.2.  The latest version of RT
> that works with RTIR is 3.0.12.
> --------------------------
> Joshua Garvey
> Jr. Security Engineer
> SAIC Security
> Desk: 713-296-4564
> Cell:   713-385-5581
> joshua.c.garvey at saic.com
> 
> Sent from my BlackBerry Wireless Handheld
> 
> 
> -----Original Message-----
> From: rtir-bounces at lists.bestpractical.com
> <rtir-bounces at lists.bestpractical.com>
> To: rtir at lists.bestpractical.com <rtir at lists.bestpractical.com>
> Sent: Thu Jul 07 13:39:34 2005
> Subject: [Rtir] Error after installation...
> 
> Hello Folk's!!! (I dont know if there's a specific discussion list for RTIR,
> therefore...)
> 
> I have installed RT 3.4.2 and running so fine. Yesterday, I needed to
> install RT Incident Response (1.0.5) to make some tests. The installation
> finished with success and the integration with RT alright too.... But, when
> I click in any link into "RTIR Home" (like "Incidents", "Investigations",
> etc.) appears the error below. What's the problem?! I'm running RT by Apache
> + FastCGI (only RTIR doesn't work... RT and RTFM keeps working normally!).
> 
> error: 	 too many arguments at
> /l/disk1/ccdsin/rt-3.4.2/lib/RT/Tickets_Overlay.pm line 1269
> 	
> context: 	 ... 	 	
> 265: 	 # whether they should generate a full stack trace (confess() and
> cluck())	 
> 266: 	 # or simply report the caller's package (croak() and carp()),
> respectively.	 
> 267: 	 # confess() and croak() die, carp() and cluck() warn.	 
> 268: 	 	
> 269: 	 sub croak { die shortmess @_ }	 
> 270: 	 sub confess { die longmess @_ }	 
> 271: 	 sub carp { warn shortmess @_ }	 
> 272: 	 sub cluck { warn longmess @_ }	 
> 273: 	 	
> ... 	 	
> code stack: 	 /l/disk1/ccdsin/perl/lib/5.8.6/Carp.pm:269
> ../../lib/Storable.pm (autosplit into
> ../../lib/auto/Storable/logcroak.al):71
> ../../lib/Storable.pm (autosplit into
> ../../lib/auto/Storable/_freeze.al):283
> ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/freeze.al):266
> /l/disk1/ccdsin/rt-3.4.2/lib/RT/Tickets_Overlay.pm:1269
> /l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/Elements/SearchFields:63
> /l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/Listing.html:36
> /l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/autohandler:2
> /l/disk1/ccdsin/rt-3.4.2/share/html/autohandler:215
> 	
> Regards,
> 
> Rodolfo de Moraes Reis
> Diretoria de Soluções de
> Inteligência de Negócios
> CPqD Telecom & IT Solutions
> Tel.: +55 19 3705-5986 
> Fax: +55 19 3705-6786
> rmreis at cpqd.com.br
> www.cpqd.com.br
> 
> 
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> 
> 
> 
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> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-- 
Carlos Fuentes Bermejo <carlos.fuentes at rediris.es>
RedIRIS