[Rtir] Blocks

[Tony Arnold]

I've been trying to use the blocks feature in RTIR. Requesting a block
and activating a block seems to work quite well. I've configured things
so that block requests get sent to a group of people responsible for our
firewall. A reply from one of them automatically sets the block to
activated which is just what I want.

However, requesting the removal of a block is not so smooth. The request
for removal goes off to the same list as a block request, however, a
reply to this message sets the block to activated again when I really
want it to set it to removed.

I can't seem to find where this logic is implemented. It doesn't appear
to be in a scrip, unless I'm missing something.

Perhaps this is fixed in a later release? I'm currently running RT
3.0.12 with RTIR 1.0.5

MTIA

Regards,
Tony.
-- 
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold