[Rtir] Tickets revert ot RT view

Jesse Vincent jesse at bestpractical.com
Wed Jul 11 12:46:40 EDT 2007


On Jul 11, 2007, at 6:17 AM, Tony Arnold wrote:

> When I reply to an incident report in RTIR, the result is an RT  
> view of
> the ticket rather than an RTIR view, which is a bit annoying. Is  
> this a
> known problem or do I have a configuration issue or other issue  
> somewhere?
>

That sounds a bit funny. I know that doesn't happen in more recent  
versions.

> I'm using RT 3.0.12 and RTIR 1.0.5.
>
> Regards,
> Tony.
> -- 
> Tony Arnold, IT Security Coordinator, University of Manchester,
> IT Services Division, Kilburn Building, Oxford Road, Manchester M13  
> 9PL.
> T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
> E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold
> _______________________________________________
> Rtir mailing list
> Rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>

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