[Rtir] RTIR Searching "State = ?"

Rollins, J M. rollins at wfu.edu
Mon Nov 19 00:20:20 EST 2007

I've spent most of the weekend getting RTIR to work on Fedora FC6.  I
worked past many issues, and it seems to be working well.  But, I am
puzzled by one aspect.  I'm not sure whether it is a logic problem, and
installation issue or my misunderstanding.

When viewing the 'Incident Reports', I wanted to view only the tickets
'State = resolved'.  But, I still see the "new" tickets along with the
"resolved" tickets.
The "Current search criteria" indicates the only criteria to be 'State =
resolved'.  If I add 'State != new', I still see the new tickets.

Any ideas?

Versions:  rtir: 1.0.5, rt: 3.0.11, mysql: 5.0.27

J. Mike Rollins
Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC
e-mail: rollins at wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

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