[Rtir] RTIR Searching "State = ?"

[Carlos Fuentes Bermejo]

Hello,

That is probably your problem, if you are using RT 3.0.11 and RTIR  
1.0.5 you should be running DBIx 1.31; the version 1.49 is running  
with RTIR 2.3.

Please let me know if that fixes your problem out.

Cheers,
Carlos

El 26/11/2007, a las 4:16, Rollins, J M. escribió:

> #!/usr/bin/perl
> use DBIx::SearchBuilder;
> print "VERSION = " . $DBIx::SearchBuilder::VERSION . "\n";
>
> VERSION = 1.49
>
>
> J. Mike Rollins
>
> Information Systems Security Analyst
> Wake Forest University, Winston-Salem, NC
>
> e-mail: rollins at wfu.edu
> web: http://www.wfu.edu/~rollins
> phone: (336) 758-1938
>
>> -----Original Message-----
>> From: Carlos Fuentes Bermejo [mailto:carlos.fuentes at rediris.es]
>> Sent: Thursday, November 22, 2007 7:11 AM
>> To: Rollins, J M.
>> Cc: rtir at lists.bestpractical.com
>> Subject: Re: [Rtir] RTIR Searching "State = ?"
>>
>> What version of DBIx::SearchBuilder are you using???
>>
>> Regards,
>> Carlos
>> El 19/11/2007, a las 6:20, Rollins, J M. escribió:
>>
>>> I've spent most of the weekend getting RTIR to work on Fedora  
>>> FC6.  I
>>> worked past many issues, and it seems to be working well.  But, I am
>>> puzzled by one aspect.  I'm not sure whether it is a logic problem,
>>> and
>>> installation issue or my misunderstanding.
>>>
>>> When viewing the 'Incident Reports', I wanted to view only the  
>>> tickets
>>> with
>>> 'State = resolved'.  But, I still see the "new" tickets along  
>>> with the
>>> "resolved" tickets.
>>> The "Current search criteria" indicates the only criteria to be
>>> 'State =
>>> resolved'.  If I add 'State != new', I still see the new tickets.
>>>
>>> Any ideas?
>>>
>>> Versions:  rtir: 1.0.5, rt: 3.0.11, mysql: 5.0.27
>>>
>>>
>>> J. Mike Rollins
>>>
>>> Information Systems Security Analyst
>>> Wake Forest University, Winston-Salem, NC
>>>
>>> e-mail: rollins at wfu.edu
>>> web: http://www.wfu.edu/~rollins
>>> phone: (336) 758-1938
>>>
>>> _______________________________________________
>>> Rtir mailing list
>>> Rtir at lists.bestpractical.com
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>>>
>>
>> --
>> Carlos Fuentes Bermejo <carlos.fuentes at rediris.es>
>> Security Specialist - IRIS-CERT
>> RedIRIS/Red.es
>> Tel: 91 212 76 20/25 Ext: 5583
>> www.rediris.es - http://www.rediris.es/cert
>> PGP key: http://www.rediris.es/keyserver
>>
>
>

--
Carlos Fuentes Bermejo <carlos.fuentes at rediris.es>
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - http://www.rediris.es/cert
PGP key: http://www.rediris.es/keyserver


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