[Rtir] No IP Address Field on Forms

Sanitra Angram Sanitra.Angram at hilton.com
Thu Jul 3 13:34:18 EDT 2008


I hope someone can assist with this. I am running RTIR M3 top of RT 3.7.26, apache2, and Postgre SQL 8.3 on Hardy Ubuntu on. None of my forms (i.e., incident reports, incidents, etc.) have a field for entering the IP address. The field name for IP address is on the form but not the actual field.

I am a new user and not very fluent with RT or Linux, but I did dig around the custom fields and relevant html files to find a reference for editing but I can't seem to find it.

Has anyone else out there had this problem?


Sanitra S. Angram
Manager, Incident Response
Enterprise Information Security Office
Hilton Hotels Corporation
3180 Players Lane
Memphis, Tennessee 38125Office: (901) 748.7968
Secure Fax: (901) 748.7820
Cell: (901) 604.7810
sanitra.angram at hilton.com

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