[Rtir] FW: Couldn't get an "rtirname"

Dan Fiorito danf at voyantinc.com
Wed Jun 4 15:12:29 EDT 2008

This is in /opt/rt3/local/etc/IR/RTIR_Config.pm 

Set($rtirname , RT->Config->Get('rtname') );

In RT_SiteConfig I have 

Set($rtname, 'Support');

I have also tried something like this in RT_SiteConfig but it did not work.
Set($rtirname, 'Support');

Thanks for the help!

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Wednesday, June 04, 2008 1:52 PM
To: Dan Fiorito
Cc: rtir at lists.bestpractical.com
Subject: Re: [Rtir] Couldn't get an "rtirname"

Have you defined rtirname option in the config file? I can be the same
as rtname, but it must be defined.

On Wed, Jun 4, 2008 at 8:22 PM, Dan Fiorito <danf at voyantinc.com> wrote:
> I am having a problem installing/configuring RT-IR 2.3.17. Here is the
> error.
> Couldn't get an "rtirname" configuration variable. This usually only
> happens if you haven't sourced RTIR's default configuration file. Check
> out RTIR's README for details at /opt/rt3/share/html/RTIR/Elements/Tabs
> line 41.
> I do have the following in /opt/rt3/etc/RT_SiteConfig.pm as specified in
> the RT-IR README file.
> # The RTIR config file
> $RTIR_CONFIG_FILE = $RT::LocalEtcPath."/IR/RTIR_Config.pm";
>     || die ("Couldn't load RTIR config file '$RTIR_CONFIG_FILE'\n$@");
> I am assuming based on RTIR_Config.pm that rtirname should be the same
> as rtname. rtname while in RT is correct and works with no problems. Am
> I missing something obvious?
> RT 3.7.26 and RTFM 2.2.2 run fine on apache 1.3.41 with mod_perl 1 on
> Centos 5.1.
> _______________________________________________
> Rtir mailing list
> Rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Best regards, Ruslan.

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