[Rtir] RT-IR SNMP Support
Carlos Fuentes Bermejo
carlos.fuentes at rediris.es
Mon Mar 9 08:25:54 EDT 2009
If your monitoring software is generating mails, I don't see why
not???, in fact in the wiki you can see how someone connected RT to
) in somehow.
El 06/03/2009, a las 17:47, Martin Fontanez escribió:
> Sieng (or anyone in e-mail list),
> I know this e-mail is a couple of years old. Did anyone reply to
> your #2 question ("2. Can RTIR auto-create a case by accepting an
> alert (SNMP traps) from my monitoring software.")?
> Regards and thanks in advance,
> [Rtir] RTIR Help
> siengchye-oh siengchye-oh at xcellinkgroup.com
> Mon Mar 6 05:12:45 EST 2006
> • Previous message: [Rtir] RTIR manual
> • Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
> Hi there,
> My company is setting up a security operation centre and I am task to
> into the availability of a ticketing system.
> I came across RTIR and it appears to be the solution. After
> installing and
> trying, I have stumbled upon some questions which I hope to get some
> from anyone on the list.
> My questions are as follow:
> 1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How
> do I
> configure it in RTIR?
> 2. Can RTIR auto-create a case by accepting an alert (SNMP traps,
> email or
> others) from my monitoring software.
> My sincere appreciation for your help. Thank you.
> Warmest Regards,
> Oh Sieng Chye
> Rtir mailing list
> Rtir at lists.bestpractical.com
Carlos Fuentes Bermejo <carlos.fuentes at rediris.es>
Security Specialist - IRIS-CERT
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - http://www.rediris.es/cert
PGP key: http://www.rediris.es/keyserver
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