[Rtir] RTIR Problem

[Bonny_Allen at doh.state.fl.us]

Anybody have any luck getting the Getting stared Guide and 
Administrators Manual? I am looking for it too - Bonny 
 

-----Original Message-----
From: rtir-bounces at lists.bestpractical.com
[mailto:rtir-bounces at lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Thursday, May 28, 2009 9:02 AM
To: Johan du Preez
Cc: rtir at lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Hi,

Could you please send me schema of CustomFields table? If you are on
mysql then use the following command:

SHOW CREATE TABLE CustomFields;

Also, send results from the following SQL command:

SELECT * FROM CustomFields WHERE Pattern LIKE '%IP%';

You created bug report as well, let's discuss it's here and then you
update bug report with outcome :)

On Thu, May 28, 2009 at 9:04 AM, Johan du Preez <johand at sasn.co.za>
wrote:
> Hi
>
>
>
> We did a clean install of RT-3.8.2 with RTFM-2.4.1 and RT-IR-2.4.1 on 
> CentOs
> 5.2
>
>
>
> When creating a new incident I get the following output to screen. How

> can I remedy this problem as I have no idea what I am looking at.
>
>
>
> Unmatched ( in regex; marked by <-- HERE in 
> m/(?-xism:(?#IP/IP-IP/CIDR)^(?:|\s*(?:(?:25[0-5]|2[0-4][0-9]|[0-1]?[0-
> 9]{1,2})[.](?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1,2})[.](?:25[0-5]|2[0-4
> ][0-9]|[0-1]?[0-9]{1,2})[.](?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1,2}))(?
> :\s*-\s*(?:(
> <-- HERE ?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1/ at 
> /opt/rt3/bin/../lib/RT/CustomField_Overlay.pm line 998.
>
>
>
> Does anyone have a manual for RT-IR (Getting stared Guide and 
> Administrators Manual)?
>
>
>
>
>
> Kind Regards,
>
> Johan
>
>
>
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>
>



--
Best regards, Ruslan.
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