[Rtir] Problem to use RT-IR

MATTON David dmatton at generixgroup.com
Fri Nov 27 09:16:32 EST 2009


Hello guys (sorry for my English :) ),

 

I've installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is
fine.

 

I modified the RT_Siteconfig.pm to put 'RT::IR' in @Plugins

 

I try to connect on the web interface and I've got a "500 internal
server error"

 

In the Apache error log, I can see this :

Global symbol "@QUEUES" requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errors--compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.

 

Can you help for this ? Do you need more information ?

 

Thanks for your help

____________________________________________________________________
David MATTON 



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