[Rtir] Problem to use RT-IR

MATTON David dmatton at generixgroup.com
Fri Nov 27 09:16:32 EST 2009

Hello guys (sorry for my English :) ),


I've installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is


I modified the RT_Siteconfig.pm to put 'RT::IR' in @Plugins


I try to connect on the web interface and I've got a "500 internal
server error"


In the Apache error log, I can see this :

Global symbol "@QUEUES" requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errors--compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.


Can you help for this ? Do you need more information ?


Thanks for your help


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