[Rtir] Rtir Digest, Vol 55, Issue 3

[Jesse Vincent]

On Wed 18.Aug'10 at 15:07:09 -0300, Tiago Caldas wrote:
> Hi there, Jesse!
> 
> Thanks for your help!
> 
> 1) I runned msmtp directly from the prompt with the following command:
> 
> #msmtp --syslog=on -C /opt/rt3/etc/msmtprc -t tiagobcaldas at gmail.com < /root/msg_test
> 
> The log entry was:
> 
> #tail -f /var/log/messages
> Aug 16 15:45:51 serverXX msmtp: host=hostXX tls=off auth=off from=root recipients=tiagobcaldas at gmail.com mailsize=
> 116 smtpstatus=250 smtpmsg='250 2.0.0 Ok: queued as EC86A6089CC' exitcode=EX_OK
> 
> The message reached my mailbox successfully (I swear!)...
> 
> I also made several tests (running msmtp directly from prompt) with To:, Cc: and Bcc:  and it's all OK...
> 
> 2) I have also changed the scrip for Notify Requestors instead of Notify Other Recipients, although my template
> sets the "to:" parameter.
> 
> The "$SendMailPath" at RT_SiteConfig and "msmtprc / msmtp_wrapper" is also OK....
> 
> 3) When I "Show" the outgoing mail at the Tickets's history, the message is just fine ("To", "Subject" and
> contents)...
> 
> The RT is loging at syslog at "debug" level. Do I have any other way to check exactly what RT give to msmtp to
> compose the outgoing mail?

You could replace msmtp with a shell script that logs and calls msmtp.

> Any other idea??

Typically, we recommend a "real" MTA for RT/RTIR. I don't have any real
experience with msmtp.

Sorry,
Jesse