[Rtir] Rtir Digest, Vol 55, Issue 3

[Tiago Caldas]

Hi there, Jesse!

Thanks for your help!

1) I runned msmtp directly from the prompt with the following command:

#msmtp --syslog=on -C /opt/rt3/etc/msmtprc -t tiagobcaldas at gmail.com <
/root/msg_test

The log entry was:

#tail -f /var/log/messages
Aug 16 15:45:51 serverXX msmtp: host=hostXX tls=off auth=off from=root
recipients=tiagobcaldas at gmail.com mailsize=116 smtpstatus=250 smtpmsg='250
2.0.0 Ok: queued as EC86A6089CC' exitcode=EX_OK

The message reached my mailbox successfully (I swear!)...

I also made several tests (running msmtp directly from prompt) with To:, Cc:
and Bcc:  and it's all OK...

2) I have also changed the scrip for Notify Requestors instead of Notify
Other Recipients, although my template sets the "to:" parameter.

The "$SendMailPath" at RT_SiteConfig and "msmtprc / msmtp_wrapper" is also
OK....

3) When I "Show" the outgoing mail at the Tickets's history, the message is
just fine ("To", "Subject" and contents)...

The RT is loging at syslog at "debug" level. Do I have any other way to
check exactly what RT give to msmtp to compose the outgoing mail?

Any other idea??

Tiago


2010/8/16 <rtir-request at lists.bestpractical.com>

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>   1. Re: Problems with msmtp (Jesse Vincent)
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> ---------- Mensagem encaminhada ----------
> From: Jesse Vincent <jesse at bestpractical.com>
> To: Tiago Caldas <tiagobcaldas at gmail.com>
> Date: Mon, 16 Aug 2010 11:37:27 -0400
> Subject: Re: [Rtir] Problems with msmtp
>
>
>
> On Fri, Aug 13, 2010 at 05:27:52PM -0300, Tiago Caldas wrote:
> > Gentlements,
> >
> > I have installed RT in a brand new server few days ago and almost
> everything
> > is running just fine.
> >
> > However, my msmtp have a problem:
> >
> > When my scrip "on resolve notify other recipients" is triggered, I have
> the
> > followin exit on my message.log:
> >
> > The "78" means "configuration problem... but I have the same files
> (msmtprc
> > &msmtp_wrapper) on other server (with IR features) running OK...
> >
> > I have already checked permissions....
> >
>
> Can you put msmtp into some sort of verbose logging mode?  Is msmtp happy
> with messages that have only a BCC and no To or Cc?
>
>
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