[Rtir] Create new ticket from an email.

[Vikas shah]

Hello,
 
I have installed Request Tracker 3.8 on Ubuntu 9.04 server. I have configured and customize everything according to my requirement. Now I would like to configure one more thing that “Create new ticket from an email”
 
I am using Kerio mail server for POP3 and SMTP. 
 
Can you please tell me what would be procedure to configure RT to  “Create new ticket from an email”?
 
With regards,
Vikas Shah
Gateway Technolabs Pvt. Ltd.
Skype: vshah_gateway
MSN: vikas.shah at gatewaytechnolabs.com
Office: +91-(79)- 30076639
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