[Rtir] Prevent autoresponse to mailing lists

Tony Arnold tony.arnold at manchester.ac.uk
Mon Jun 28 11:27:34 EDT 2010

Is there an easy way to avoid RT sending an autoresponse message to a
ticket that has been sent to a mailing list? I presume a custom
condition that tests for a suitable header would do it, but I don't know
where to start.

Any help would be appreciated.

Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk

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