[Rtir] Prevent autoresponse to mailing lists

[Jesse Vincent]

On Mon 28.Jun'10 at 16:27:34 +0100, Tony Arnold wrote:
> Is there an easy way to avoid RT sending an autoresponse message to a
> ticket that has been sent to a mailing list? I presume a custom
> condition that tests for a suitable header would do it, but I don't know
> where to start.

Can you send an example of the inbound headers?

If it's only a specific mailing list, you should be able to go into that
user in RT and disable their mail delivery.

-jesse

> 
> Any help would be appreciated.
> 
> Regards,
> Tony.
> -- 
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 705 344 3082
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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