[Rtir] Block state change not working

[Tony Arnold]

Jesse,

Not immediately. We are planning to upgrade but it's likely to be a few
weeks away yet. I was kind of hoping for a quick fix here!

Regards,
Tony.

On Mon, 2011-01-31 at 14:11 -0500, Jesse Vincent wrote:
> 
> 
> On Mon, Jan 31, 2011 at 07:03:53PM +0000, Tony Arnold wrote:
> > I'm seeing the following message in syslog when I create a block. More
> > accurately I think this may occur when a member of the duty team
> > responds to the block request. I expect the state to change from
> > 'pending activation' to 'active' but it stays as 'pending activation'.
> > 
> > RT: Use of uninitialized value in string eq at /opt/rt3/l
> > ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
> > (/opt/rt3/local/lib/RT/Co
> > ndition/RTIR_BlockActivation.pm:33)
> > 
> > I think the error may mean that the IsApplicable routine in the file
> > above always returns 0 and thus no state change occurs.
> > 
> > Does this make sense and is there a fix for this?
> > 
> > I'm running RTIR 2.3.17 on RT 3.7.26.
> 
> Those versions are...astonishingly old snapshots at this point. Is it
> possible to test on a released version?
> 
> Best,
> Jesse
> 
> 
>  
> > Many thanks.
> > 
> > Regards,
> > Tony.
> > -- 
> > Tony Arnold,                        Tel: +44 (0) 161 275 6093
> > Head of IT Security,                Fax: +44 (0) 705 344 3082
> > University of Manchester,           Mob: +44 (0) 773 330 0039
> > Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
> > 
> > 
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> 

-- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk