[Rtir] Block state change not working

[Jesse Vincent]

On Mon, Jan 31, 2011 at 07:03:53PM +0000, Tony Arnold wrote:
> I'm seeing the following message in syslog when I create a block. More
> accurately I think this may occur when a member of the duty team
> responds to the block request. I expect the state to change from
> 'pending activation' to 'active' but it stays as 'pending activation'.
> 
> RT: Use of uninitialized value in string eq at /opt/rt3/l
> ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33.
> (/opt/rt3/local/lib/RT/Co
> ndition/RTIR_BlockActivation.pm:33)
> 
> I think the error may mean that the IsApplicable routine in the file
> above always returns 0 and thus no state change occurs.
> 
> Does this make sense and is there a fix for this?
> 
> I'm running RTIR 2.3.17 on RT 3.7.26.

Those versions are...astonishingly old snapshots at this point. Is it
possible to test on a released version?

Best,
Jesse


 
> Many thanks.
> 
> Regards,
> Tony.
> -- 
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 705 344 3082
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
> 
> 
> _______________________________________________
> Rtir mailing list
> Rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

--