[Rtir] KPI tracking with RTIR

Ruslan Zakirov ruz at bestpractical.com
Mon Oct 3 18:38:16 EDT 2011


The closest thing is ActivityReports extension. Some bits that will
make implementing such thing much easier are in experimental code
branch for inclusion into feature versions.

On Tue, Oct 4, 2011 at 12:20 AM, Steve Wagner <met-ciroque at hotmail.com> wrote:
> Hi all,
> I am doing some research for a request to track KPI such as mean time
> between failures, response times and resolution times. I have read through
> some of the documentation but thought I'd ask here.
> Can these types of metrics be tracked / reported on by default or with
> available extensions to RT / RTIR?
> Thanks for any and all guidance you can offer.
> Best,
> Steve
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Best regards, Ruslan.

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