[Rtir] KPI tracking with RTIR

Steve Wagner met-ciroque at hotmail.com
Mon Oct 3 18:20:22 EDT 2011

Hi all,
I am doing some research for a request to track KPI such as mean time between failures, response times and resolution times. I have read through some of the documentation but thought I'd ask here.
Can these types of metrics be tracked / reported on by default or with available extensions to RT / RTIR?
Thanks for any and all guidance you can offer.
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