[Rtir] Error when clicking 'Forward' from within a ticket.

Steve Mayer smayer69 at me.com
Fri Jun 8 14:46:52 EDT 2012


  I'm just getting started with implementing RT-IR and have run across an issue I'm not sure how to resolve.

  When I attempt to forward a history entry from a ticket, the forwarding is failing with the error:

 'An internal RT error has occurred. Your administrator can find more details in RT's log files.'

  Looking in the logs, what I'm seeing is the following perl related error:

RT: Error during compilation of /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html#012Global symbol "$Ticket" requires explicit package name at /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 52.

Anyone have any clues?

I'm using RT 4.0.6 and RTIR 3.0.0rc1


Steve Mayer
smayer69 at me.com

"Your pain is the breaking of the shell that encloses your understanding." -- Kahlil Gibran

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